Privacy Policy

Information you give us: your name, email address, shipping and billing address, and phone number when you place an order or sign up for our newsletter.

Payment information: card details are entered on Shopify's secure checkout and are processed by Shopify and its payment partners. We never see or store your full card number.

Usage information: basic technical data such as your browser type, device, and pages viewed, collected through cookies and similar technologies.

• To process, fulfill, and ship your orders and send order updates.
• To send marketing emails about drops, recipes, and offers — only if you opt in.
• To respond to your questions and provide customer support.
• To improve the site, our products, and prevent fraud or abuse.

We do not sell your personal information. We share it only with service providers who help us run the business: Shopify (store, checkout, and payments), Klaviyo (email marketing), and shipping carriers who deliver your order. Each of them may only use your information to perform services for us. We may also disclose information if required by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by writing to team@hoogahot.com. We will still send transactional messages about orders you place.

We and our providers use cookies to keep your cart working, remember preferences, and understand how the site is used. You can block cookies in your browser settings, though parts of the store may not work correctly if you do.

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email team@hoogahot.com and we'll take care of it.

We keep order records for as long as needed to run the business and meet legal and tax obligations, and we keep email subscriber information until you unsubscribe. We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure.

Our site is not directed to children under 13, and we do not knowingly collect their information.

If we update this policy, we'll change the date at the top of this page. Questions? Email team@hoogahot.com.